Frequently asked questions
What CIOs ask us before trying NavOps.
Scope, data, multi-entity, deployment, security, pricing: the short answers. For everything else, write to us.
The product
Who is NavOps for?
The CIO in post who steers their own internal IT in a multi-entity group: a headquarters and subsidiaries, or several companies sharing one IT department. A single entity can start with the IT budget module; the consolidated and per-entity reading is what makes the difference.
Does NavOps replace an ERP, an ITSM tool or project management software?
No. NavOps is a steering cockpit: it consolidates budget, contracts, projects, applications and suppliers so you can decide. It does not post accounting entries, handle tickets or schedule project tasks. It reads the figures those tools produce and attaches them to the same repository.
Is the NavOps FinOps module about cloud FinOps?
No. In NavOps, FinOps is the name of the IT budget module: budget, actuals, forecast, Run / Build, CAPEX / OPEX, over three budget years. It is not about optimising an AWS or Azure bill, although cloud spend naturally finds its place there as spend lines, with their contract and supplier.
How does NavOps handle several entities?
Every record carries its entity. A subsidiary works its budget, contracts and projects on its own scope; management reads the consolidated view, and internal cross-charges are flagged so they do not inflate the total. A role carries a scope of entities: a subsidiary manager only sees their own.
Getting started and data
How long does it take to get started?
In the sovereign cloud, getting started is a matter of days: declare the entities, load one budget year, attach the large contracts. The rest follows over time. On-Premise, add the time to install the executable on your server.
Do we need a full inventory before NavOps becomes useful?
No. The IT budget module gives a readable trajectory from one budget year and an entity structure. Contracts, projects and applications are added afterwards, with no rework of what has already been entered.
Can we load our existing budget files?
Yes. The "Historical data loading" option loads your past budget years from your current files, with consistency checks and a report of the discrepancies found. You can also enter or import data yourself.
Does the data remain exportable?
At any time, in an open format, with no paid add-on and no action needed on our side. Reversibility is a product feature, not an exit clause to negotiate.
Deployment and sovereignty
Where is the data hosted in cloud mode?
On Scaleway infrastructure, a French-law operator, in French regions, backups included. No dependency on an operator subject to extraterritorial law. If your internal policy requires that nothing leaves, the On-Premise mode settles the question by design.
What does "On-Premise" mean at NavOps?
A standalone executable installed on your servers, inside your network, which can stay entirely offline. No data is reported back to us. The initial installation is done with us, releases are published quarterly and you choose when to apply them; security patches must be applied within six months. Available from the Group offer.
Can we move from cloud to On-Premise, or the other way round?
Yes. It is the same application, the same data model and the same export format: changing mode is an operations task, not a functional migration.
Security
How are customers isolated from one another?
The customer space identifier is part of the key to the data: a request that does not carry it returns nothing. Exports and backups are produced per customer space. On-Premise, isolation is physical: one installation, one customer.
Is multi-factor authentication available?
Yes, on every access, and we recommend enforcing it without exception. Roles carry a scope of entities, sessions expire and can be revoked, and access to sensitive data is traced.
Do you answer security questionnaires?
Yes. Write to the security address shown on the Contact page. The Extended offer includes a named contact for these questionnaires.
Pricing and commitment
Does the price change with the deployment mode?
No. The subscription is identical for the sovereign cloud and On-Premise. What differs is operations: On-Premise requires the assisted installation, billed once, and an annual operations assistance is available as an option. The Discovery offer exists in the sovereign cloud only.
Do you charge per named user?
No. A steering cockpit loses its point if access has to be rationed for licensing reasons. The price depends on the scope steered — the number of entities and the modules switched on — not on how many people read it.
Can we start with the IT budget module alone?
Yes, and that is the recommended route. IT budget is the entry module: it gives a readable trajectory from very little data. The other modules can be switched on afterwards, with no rework of what has already been entered.
What happens if we stop?
Your data exports in an open format, at any time and with no paid add-on. Reversibility is not an exit clause to negotiate, it is a product feature.
Can the number of entities change mid-year?
Yes. An acquisition or a reorganisation should not wait for the contract renewal. Adding an entity is a scope adjustment, not a renegotiation.
How should we read the price list?
Amounts are exclusive of VAT, on an annual commitment invoiced in advance; monthly invoicing is available at a 15 % premium. The price depends on the number of entities and the modules switched on, never on the number of users. The Extended offer is quoted from your actual structure: write to us with your number of entities.
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